Corrections and complaints policy

Our standard

We aim to be accurate, to separate fact, allegation and comment, and to state when allegations are denied or contested.

How to raise an issue

Contact details coming soon. When our contact route opens, tell us the page, the passage, what is wrong and any evidence.

Timescales

• Acknowledgement: within 2 working days.
• Decision: within 10 working days, or we will tell you why more time is needed.
• A significant inaccuracy is corrected promptly and with due prominence. Serious errors are flagged at the top of the page.

Corrections

Every correction is dated on the page. We do not silently alter published facts.

Right of reply

Before publishing serious allegations about a named person or organisation, we will ask for their response and give a reasonable time to reply. A fair reply received later will be added or summarised.

Complaints

If you are not satisfied with our response, you may ask for a review. We aim to reply within 20 working days.

Last updated: 3 November 2026